Returns & Refunds Policy

Last updated: November 8, 2026

TrendRoar is operated by Peter Mutahi (sole proprietor), 1239 14th Street, Kamloops, BC V2B 8K8, Canada. Questions about a return? Email us at support@shoptrendroar.com or call +1 437 669 0262.

We want you to be happy with what you ordered. If something isn't right, here's how returns work.

Standard returns — 30 days

• You may return an item within 30 days of delivery if it is unused, in its original condition, and in its original packaging.
• For change-of-mind returns, the buyer pays the return shipping cost.
• Start a return by emailing support@shoptrendroar.com with your order number. We'll reply with the return instructions and address.

Damaged, defective, or wrong items

• If your item arrives damaged, defective, or is simply the wrong item, contact us within 7 days of delivery with a photo of the problem.
• In these cases we cover the return cost, and you can choose a full refund or a replacement.
• Where sending the item back is impractical (for example, a bulky item or a return cost higher than the item's value), we may refund or replace it without requiring you to return it.

Personal-care and hygiene items

• Opened personal-care or hygiene items — for example, press-on nails — can only be returned if they are defective. Unopened items follow the standard 30-day policy above.

Furniture and set orders

• Furniture and multi-piece set orders are returnable within 30 days of delivery under the standard conditions above.
• For furniture returns, the buyer arranges and pays the return freight, unless the item arrived damaged or was the wrong item — in those cases we cover the cost, as described above.

Exchanges

• If an item is defective or we sent the wrong item, we will send a replacement. Email us with your order number and a photo, and we'll arrange it.

Refunds

• Refunds are issued to your original payment method.
• Once we receive and inspect the returned item, your refund will be processed within 5–10 business days. When no return is required (see above), the 5–10 business days run from the date we approve the refund.
• Shipping charges from your original order are refunded only when the return is due to our error (damaged, defective, or wrong item).

A note on delivery times

Our products ship from our fulfilment partners' warehouses in China or the United States. Delivery is estimated at 7–12 business days to the US and 10–15 business days to Canada. These are estimates, not guarantees, and the 30-day return window always runs from the actual delivery date.

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